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Terms and conditions
General information
Reformers.dk
Lerbækvej 31
7100 Vejle, Denmark
CVR no: [CVR NUMBER].
Phone: 61516011
Email: info@ureshoppen.dk
Prices at Reformers.dk
At Reformers.dk, all prices are in Danish kroner and include VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.
Payment methods
Reformers.dk accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank Transfer. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.
Delivery time
Reformers.dk strives to ship orders received before 17:00 on the same day, after which orders are shipped the next business day.
We ship to all of Denmark. Shipping prices from 35 kr. Items will be delivered to the delivery address specified when ordering.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods are shipped with Post Nord or GLS.
NOTE: If there is no space at the delivery location, the parcel will be moved to the nearest delivery location, which you will be notified of. If problems arise, please contact customer service.
Items are delivered every weekday of the week. Your item will be delivered 1-3 business days after ordering.
For certain items, special delivery terms apply. The conditions will be specifically stated prior to the purchase of these items.
Right of complaint
There is a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in material and/or workmanship. You can have the item repaired, exchanged, refunded or reduced in price, depending on the specific situation. The warranty does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within “reasonable time” after you have discovered the defect/error. UreShoppen.dk will cover return costs to a reasonable extent.
Returns, complaints and use of the right of withdrawal are sent to:
Reformers.dk
Lerbækvej 31
7100 Vejle, Denmark
Cash on delivery shipments are not accepted.
Refund
In the case of a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can safely be provided by email or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on items purchased in our webshop.
The period is counted from the day;
– Where you receive the order.
– Receive the last item in physical possession in the case of an agreement for several different items ordered in one order, but delivered individually or in several batches.
– Receive the last lot or last part in physical possession in the case of an agreement for the delivery of goods consisting of several lots/parts.
– The first item in physical possession in the case of regular delivery of goods over a certain period of time.
Return costs are at your own expense.
Cancellation must be notified to us no later than 14 days after the purchase and you must return the shipment within 14 days of the cancellation. The notification must be given by email at info@ureshoppen.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
Reformers.dk
Lerbækvej 31
7100 Vejle
Lerbækvej 31
7100 Vejle
You cannot cancel by simply refusing to receive the goods without giving clear notice at the same time.
Goods excluded from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
– Goods that have been manufactured according to the consumer’s specifications or have been given a distinct personal touch.
– Sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal is broken after delivery.
– Goods that, due to their nature, become inextricably mixed with others upon delivery.
– Goods where the seal has been broken.
– Non-financial services provided where the provision of the service has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal ceases when the service is fully performed.
– Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer’s prior express consent and acknowledgement that the consumer thereby loses his right of withdrawal.
– Newspapers, periodicals or magazines, however, excluding subscription agreements for such publications.
– Contracts concluded at public auction.
– Goods that deteriorate or expire quickly.
Returning your order
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs associated with the return. When returning an item, you are responsible for ensuring that it is properly packaged. You must enclose a copy of the order confirmation. The return process will be faster if you also fill in and enclose our Cancellation Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words, you can try the item as if you tried it in a physical store.
If the item is tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive a full refund, you must try out the product without actually using it.
Refund of payment
If you regret your purchase, you will of course be refunded the amount you have paid to us.
In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a form of delivery other than the cheapest form of standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal. Refunds will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the goods back, unless you have provided proof of return before then.
Privacy policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Your address
Telephone number
E-mail address
Information about what you have purchased
We process your personal data for the purpose of delivering the item to you and to process inquiries regarding your purchase. Processing is carried out in accordance with the rules in our personal data policy for UreShoppen.dk. Here you can read more about how your data is processed, when it is deleted and what rights you have as a data subject.
Complaint options – overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby, Denmark
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: info@ureshoppen.dk